31 January 2011

The Civil Aviation Authority (CAA) has begun a two-week online survey to gather information from the travelling public about their experiences during the adverse weather disruption caused by snow in November and December 2010.

 The survey aims to help the CAA gain a better understanding of passengers’ views about how airports, airlines and other companies operating at UK airports met, or failed to meet, their expectations.

 The work builds on the CAA’s call for some airlines to do more to help their passengers during the disruption and consumers’ responses will feed into further work with Government, airlines and airports after Easter, as well as informing how the CAA intends to develop its regulation and enforcement work.

  Sources from Dehavilland